Terms
Prices are stated in Euros (EUR).
Payment is made through our payment partner at the checkout. Their terms and conditions apply.
Shipping
EU:
Tracked shipping with UPS costs from 14,9 EUR/GBP per order depending on size/weight. Your order will be dispatched as soon as possible to your neastest UPS Pickup Location.
United Kingdom:
Tracked shipping with UPS costs from 14,9 GBP per order depending on size/weight. Your order will be dispatched as soon as possible to your neastest UPS Pickup Location. PLEASE NOTE: Since UK has left EU we will deduct the VAT, which will be added by UK customs together with any customs charges and handling fees that the UK customs may have.
Norway:
Tracked shipping with UPS costs from 149 NOK depending on order size/weight. MVA and customs fees (Toll) are included in the prices.
Denmark:
Tracked shipping with UPS costs from 149 DKK depending on order size/weight.
Delivery time is normally 2-6 working days within Europe. Our aim is to always ship your order as soon as possible, however, we reserve the right of longer delivery times. The transports are not temperature controlled. During Black friday and holidays delivery times are usually higher than normal.
When your order has been shipped, you will recieve an email with a link to the order- and shipment tracking information.
Unclaimed or undeliverable orders: If the order is not claimed in time or undeliverable by the shipping company, and therefore is returned to us, a further 30 Euro fee will be charged.
In case of shipping damage to products, they must be reported to us or the shipping company within 5 days from receiving the order to be valid.
VAT/MVA/Moms is included in all prices.
Personal Information
When you as a customer fill in your personal information, you approve that your details are registered and used by us. The information is necessary for us to be able to give the best service possible, for contacting you and for product delivery.
Cookies
The Home Brewery uses Cookies to improve your online purchasing experience and to mak th website work. We use Google's services for this purpose. This means that Google may save certain information in the form of 'Cookies' in your browser. If you do not want this, you can block it by clicking on this link and follow the instructions: https://tools.google.com/dlpage/gaoptout/
Products
Please note that we are a Swedish company, and the powered products we sell are equipped with a standard EU power plug for 220-240V (UK plug or other plug not included). If you have another power plug requirement, please buy a simple passive adapter.
Warranties
One year warranty on all products, except products with a Best-Before-Date. Demo- or used products are sold as is, without any warranty.
Right of return
Full rights to return a product within 14 days of when the customer received the product. The product must be unused and in unopened packaging. Reimbursement will only occur when the products are returned in pristine condition. We do not reimburse shipping. We want our customers to be satisfied. Therefore you can choose for yourself if you would like to be reimbursed or receive another product in exchange. We gladly provide you advice on products that would suit you better.
Send the product back to us in similar packaging as it was received in, in its original packaging. Note that it is the condition of the product upon arrival to us that determines if the product can be considered to have been returned in pristine condition. You pay the shipping cost yourself for the return. If we have sent the wrong product to you, we will pay the cost to return it to our stock. If you choose to return an order we will repay the product costs.
Damaged products
If one or many products are damaged and worth 10 Euros/GBP/DKK or less, we reserve the right to credit the products in question instead of shipping new ones.
Returns
When making a claim, always contact our customer service first. We applies the Customer Purchases Act when handling claims. A product can only be submitted for a claim if a manufacturing defect has occurred. Submit a claim as soon as you have discovered the defect and we will send you a new, correct product. If the defect can not be rectified, you will be reimbursed.
When submitting a claim, you pay for the cost for returning the product to us. When the product has been inspected by our personnel and the defect has been verified, we will repay the cost for the return postage.
Contact email:
[email protected]
Returns adress:
The Home Brewery
Behrens Group AB
Viktoriagatan 4
252 40 Helsingborg
Sweden
EU Online Dispute Resolution Center
The Company
The Home Brewery is run by:
Behrens Group AB
Viktoriagatan 4
252 40 Helsingborg
Sweden
Company reg.nr: 5566890314
Managing Director: Jacob Behrens
E-mail: [email protected]
Privacy Policy
We strive for a high level of data protection and protect your privacy. This privacy policy documents the personal data we collect and manage. It is important that you understand and understand this privacy policy.
About personal data
In this document, we use the term “personal data” to describe information that can directly or indirectly identify you as a physical person. Processing of personal data includes everything that happens with your personal data.
Who is the controller of your personal data?
The Swedish company, Behrens Group AB, company registration number 556689-0314, Box 1010, 25110 Helsingborg, Sweden, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
What personal data do we collect and process?
| Purpose | Categories of personal data |
|---|---|
| To handle purchases. |
|
| Processing
We use your personal data to handle your purchase on this site by processing your orders and returns through our online services and sending you delivery status notices or in case of delivery issues with your order. We use your personal data to manage your payments. We also use your personal data to handle complaints and warranty issues regarding products. Your personal data is used to identify you and to confirm that you have the statutory minimum age to conduct online purchases and to confirm your address with external partners. We want to offer you different payment options and will analyze what payment options are available to you, as well as your payment history and credit controls. |
|
| Legal basis
Completion of purchase agreement. In order to fulfill the purchase agreement, these personal data are required. If personal data are not disclosed, the commitment cannot be completed and your purchase cannot be completed. |
|
| Retention period
For 36 months from the date of purchase (including delivery and payment). |
|
| Purpose | Categories of personal data |
|---|---|
| To fulfill the company's legal obligations. |
|
| Processing
We use your personal data to comply with laws and government decisions. It includes using your personal data to collect and check accounting information to comply with the accounting policies. |
|
| Legal basis
Legal obligation. Collection of your personal data is required by law. If the information is not provided, our legal obligation cannot be met and we are therefore forced to refuse your purchase. |
|
| Retention period
For 7 years from the date of purchase (including delivery and payment). |
|
| Purpose | Categories of personal data |
|---|---|
| To develop and evaluate our products, services and systems for our customers. |
|
| Processing
We use your personal data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we do not analyze your individual data, but all processing is done on an aggregated level of anonymous or pseudonymized data. It includes analyzes to make our services more user-friendly, such as customizing the user interface to facilitate the flow of information or to highlight features commonly used by our customers in our digital channels and to improve IT systems in order to increase the security of our visitors and customers in general. We use your personal data to improve our product range. |
|
| Legal basis
Legitimate interest. The processing is necessary to meet our and your legitimate interest in developing and evaluating our products, services and systems. |
|
| Retention period
For 36 months from collection. |
|
| Purpose | Categories of personal data |
|---|---|
| To present product reviews and share customer reviews about our products and services. |
|
| Processing
We use your personal data to evaluate, develop and improve our services, products and systems for all our customers. We also your personal data to present your recession to other customers on this site. |
|
| Legal basis
Consent. The treatment is legitimate if you have previously given your consent. |
|
| Retention period
Deleted immediately upon withdrawal of the consent, alternatively upon request. |
|
| Purpose | Categories of personal data |
|---|---|
| To handle customer service issues. |
|
| Processing
We use your personal data to handle requests from you, handle complaints and product warranty issues, as well as technical support via email. We can also contact you if we have any questions regarding your order. |
|
| Legal basis
Legitimate interest. The processing is necessary to meet our and your legitimate interest in handling customer service issues. |
|
| Retention period
For 36 months from the initiation of the customer service case. |
|
| Purpose | Categories of personal data |
|---|---|
| To inform about new products and offers. |
|
| Processing
We use your personal data to send you promotional offers and information surveys via email. To optimize your experience, we provide you with relevant information, recommend products and send personalized offers. These services are based on your previous purchases, what you have clicked on and data you have shared with us. |
|
| Legal basis
Consent or legitimate interest. The processing is legitimate if you have previously given your consent. If you are or have been a customer of ours, your personal data is processed based on a balancing of interests between your interests and our legitimate interest in marketing our products or services. |
|
| Retention period
Deleted immediately upon withdrawal of the consent, alternatively upon request. |
|
Disclosure of personal data
Your personal data may be shared with companies and partners such as, for example, carriers, payment solutions, marketing and IT services. The sharing of your personal data is only for purposes that are consistent with the purposes defined above and in accordance with applicable laws and regulations. When disclosing personal data, this is done to parties who are either personally responsible or where there are personal data processing agreements that ensure that your personal data are protected. When your personal data is shared with a party who is a data controller then that party’s privacy policy applies.
We will never sell your personal data to third parties.
Protection and storage of personal data
We aim to store all personal data in an as secure way as possible. All communication between our web server and your browser is encrypted to protect the collection of your personal data. Only authorized personnel have access to your personal data.
We and our partners only store the majority your personal data within the EU / EEA. In cases where personal data are processed outside the EU / EEA, either a decision by the EU Commission that the country in question ensures an adequate level of protection or appropriate safeguards, in the form of standard contractual clauses, binding company internal rules or Privacy Shield, which ensures that your rights are protected.
Your rights
As a registered person, you are entitled to request registry extracts to access the personal data that is registered about you. The personal data is provided in the form of a register extract with specification of purpose, categories of personal data, categories of recipients, storage periods, information about where the information has been collected and the existence of automated decision making. Under certain circumstances, you are entitled to obtain this information in a structured format (data portability).
We strive for your personal data to be accurate and up to date. If any required personal data needs to be updated, you are entitled to request a correction. Under certain conditions, you are entitled to request the deletion or restriction of your personal data. You have the right to object to our processing of your personal data.
Your personal data will not be processed for direct marketing unless you oppose this. If you previously consented to this, you may withdraw your consent at any time by contacting us.
Cookies
A cookie is a text file with certain content stored in your browser. Cookies are used to store information and communicate this information between your browser and our web server. This site uses the following types of cookies:
- Session cookies - stored as long as your browser is running
- Persistent cookies - save until you delete them or the duration expires
- First-party cookies - cookies set by this site
- Third-party cookies - cookies set by a third-party website, such as Google
- 1. Other technologies - storage in your browser with other technologies similar to cookies, such as HTML5 Local Storage
On this site, cookies are used to give you access to features such as login and cart and to facilitate your stay on the page. For this site to work properly, cookies must be enabled. Cookies are also used to identify which ad or search engine the visitor referred from.
Contact
If you would like to contact us regarding the processing of your personal data, please contact us by email:: [email protected]
Updates
We reserve the right to make changes to this privacy policy at any time in order to fulfill our obligations and legal requirements. The latest version of the Privacy Policy will always be available on this site.